If you’ve never sold precious metals like gold and silver through a mail-in service, here’s our 101 guide to the process from start to finish. Read on.
Selling gold does not always mean visiting a gold buyer in person. If you live outside Brisbane, are too far from a store, or simply find it more convenient to post your gold, Cash Your Gold offers a mail-in service that allows you to send your gold from anywhere in Australia.
The process is easy, but if you haven’t sold gold by mail before, you may have questions about how to send it, what happens after it arrives, how your gold is valued and what happens if you decide not to accept the offer. This guide explains the process step by step, so you know what to expect before sending anything.
What is a mail-in gold service?
A mail-in gold service allows you to sell your gold without visiting a gold buyer in person. Instead of paying a physical visit, you securely pack and post your gold items to the buyer, who assesses them and works out their value based on weight, purity and the current market price of your precious metal. You can then review the offer and decide whether you want to go ahead with the sale. It is a more convenient option for people who do not live close to a gold buyer or prefer to sell their gold to a trusted gold dealer like Cash Your Gold from the comfort of their home.
How does selling gold by mail work in Australia?
Cash Your Gold offers a trusted and hassle-free mail-in gold service, allowing customers to get the best valuation for their precious metals right from the comfort of their home. Our team receives and assesses your precious metals, after which you are given an offer based on the weight, purity, and current market price of the gold.
Here’s the process you can refer to:
- Download and complete the Mail Your Gold form.
- Provide a copy of a valid photo ID with the form.
- Pack the gold securely, individually wrapped in bubble wrap, along with the form and ID.
- Send it through Australia Post using Express Post with Signature on Delivery. Address your parcel to “CYG”, not our full business name.
- Once the parcel arrives, Cash Your Gold assesses the items and provides an offer based on the item’s weight, purity, and current market rates.
- If you accept the offer, payment is made by bank transfer. Cash Your Gold currently states that payment is made within 24 hours of your parcel arriving and your offer being accepted.
- If you don’t accept the offer, your items are returned by mail.
Will I know how much my gold is worth before I send it?
You can get an idea of the value by looking at the weight, purity and current gold price, but it is difficult to know the exact amount you will receive without having the item properly assessed.
Start by checking the hallmark on your gold item to see its purity, such as 18K or 22K. You can then weigh the item at home using a kitchen or jewellery scale to get a rough idea of its value.
However, the weight shown on your scale includes any other metals used in the jewellery, so it does not represent the exact amount of pure gold. The final value can only be confirmed after the item has been professionally assessed based on its purity, weight, and the current gold price.
Please note: A hallmark is a small mark stamped on gold or silver jewellery that tells you its purity. For example, 18K, 22K or 916 shows how much pure gold the item contains.
What types of gold can I send by mail?
You can send many of the same types of gold that you could bring into a Cash Your Gold store. This can include unwanted or broken gold jewellery, gold coins, bullion and other gold items.
If you have an old necklace that you no longer wear, a broken chain, a single earring or other unwanted gold sitting at home, you can enquire about selling it through the mail-in service. Cash Your Gold also accepts silver and other precious metals through its services, although it is best to check with the team if you are unsure about a particular item.
You do not need to know the exact purity or value of your gold before sending it. These are part of the assessment process.
What documents do I need to sell gold or silver in Australia?
Cash Your Gold holds a valid Second-Hand Dealer’s Licence and, as required by law, must record every transaction. To sell your items, you will need to provide either one valid photo ID or two valid text-based IDs. Here’s a table below that lists all IDs needed to sell your gold in Brisbane.
| One valid Photo ID | Two valid Text-Based IDs |
| Australian or International Passport | Birth Certificate |
| KeyPass ID Card | Marriage Certificate |
| State-issued Driver Licence | Medicare Card |
| State-issued Learner Permit | Australian Bank Statement or Utility Bill |
| Firearms Licence | Commonwealth Veterans Affairs Card |
| Tertiary Education Photo ID | Commonwealth Pensioner Concession Card |
| Commonwealth Health Care Card |
Is sending gold by mail secure?
It is understandable to feel a little unsure about putting gold in the post, especially if you have never used a mail-in gold service before. Cash Your Gold has a secure process for receiving and assessing gold sent by mail. All parcels are insured by Cash Your Gold, and customers are advised to use a signature-on-delivery service when sending their items.
Customers should pack their gold securely, include the required paperwork, and follow the postage instructions provided with the Mail Your Gold form.
What should I check before sending my gold?
Before posting your parcel, take a few minutes to make sure everything is ready.
- Complete the Mail Your Gold form.
- Include a copy of your valid photo ID.
- Make sure all the gold items you want assessed are included.
- Wrap each item securely and separately in bubble wrap.
- Follow the packaging instructions provided by Cash Your Gold.
- Address the parcel using “CYG” as instructed.
- Use a postage service with signature on delivery.
- Keep your postage receipt and tracking details.
- Keep a record of the items you have sent.
What happens after Cash Your Gold receives my parcel?
Once your parcel arrives, the gold is assessed by the Cash Your Gold team. The value of gold is not simply based on how large or heavy a piece of jewellery looks. Our team assesses the actual weight and purity of your precious metal and offers you a quote based on the current market price of that precious metal. Our gold valuations are 100% fair, transparent and based on weight, purity and live market rates.
Can I Sell Broken or Damaged Gold?
If you have a broken piece of precious metal like gold that you may no longer be able to wear, and repairing it may not seem worthwhile, selling it for its gold value is often the better option.
The same applies to a damaged ring, a single earring or an old piece of jewellery that has been sitting unused for years. When an item is being valued mainly for its precious metal content, the amount and purity of the metal are important parts of the calculation.
This is why it can be worth having damaged or unwanted jewellery assessed rather than leaving it forgotten in a drawer. We use highly reliable XRF testing methods to assess the value of your precious metals and ensure you receive the best payout.
At Cash Your Gold, we buy a range of gold, silver and other precious metal items, including:
- Gold rings
- Gold chains and necklaces
- Bracelets and earrings
- Broken or damaged jewellery
- Gold coins
- Gold bars and bullion
- Silver jewellery
- Silver coins and bullion
- Scrap gold
- Platinum and other precious metals
How Do I Get Paid?
If you decide to accept the offer, Cash Your Gold can make your payment in cash or by bank transfer on the spot. For its mail-in service, once the customer accepts the offer, the payment is made by bank transfer.
This gives customers the choice of visiting a Brisbane store or using the mail service if travelling to a store is not convenient.
Final Thoughts
Selling gold doesn’t have to feel stressful or confusing. Once you understand how pricing works, you can make a more informed decision about selling your gold.
At Cash Your Gold, you can sell your gold by mail from anywhere in Australia. You’ll receive a clear valuation and straightforward information before deciding whether to accept the offer. If you accept, payment is made by bank transfer.
Get in touch
Or Visit
Our Brisbane stores
North Brisbane
Chermside
Located opposite Westfield Chermside, serving Chermside and surrounding North Brisbane suburbs.
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Address
Suite 5, 832 Gympie Rd, Chermside QLD 4032, Australia -
Phone
(07) 49 390 234 -
Email
[email protected] -
Hours
Monday to Friday: 9 am to 5 pm | Saturday: 10 am to 4 pm | Sunday: Closed
South Brisbane
Sunnybank
Located on Mains Road in Macgregor, serving Sunnybank and surrounding South Brisbane suburbs.
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Address
Level 1, Suite 6/409 Mains Rd, Macgregor QLD 4109, Australia -
Phone
(07) 2142 6862 -
Email
[email protected] -
Hours
Monday to Friday: 9 am to 5 pm | Saturday: 10 am to 4 pm | Sunday: Closed
Logan
Browns Plains
Located in Regents Park near Browns Plains, serving Browns Plains and surrounding Logan suburbs.
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Address
Unit 3/3376 Mount Lindesay Hwy, Regents Park QLD 4118, Australia -
Phone
(07) 2142 6482 -
Email
[email protected] -
Hours
Monday to Friday: 9 am to 5 pm | Saturday: 10 am to 4 pm | Sunday: Closed
Frequently Asked Questions (FAQs)
Q: How does selling gold by mail work in Australia?
A: You complete the Mail Your Gold form, provide a copy of your valid photo ID, securely pack your gold and send it through Australia Post. Once Cash Your Gold receives and assesses it, you receive an offer based on the item’s weight, purity and current market rates.
Q: How secure is mail-in gold?
A: Cash Your Gold provides instructions for secure packaging and recommends signature on delivery. Its website also states that the parcel is insured by Cash Your Gold.
Q: What types of gold jewellery can I send by mail?
A: You can send unwanted, broken or worn gold jewellery, as well as gold coins and bullion. If you have an unusual or collectible item, it is worth checking with the team first.
Q: What if I don’t accept the offer?
A: You do not have to accept the offer. Cash Your Gold states that items can be returned by mail if you decide not to proceed.
Q: How is my gold valued?
A: The valuation takes into account the item’s weight and purity, together with the current gold market rate.
Q: How quickly will I receive payment?
A: Cash Your Gold states that payment can be made within 24 hours after the parcel arrives if you accept the offer.
Q: Can I sell silver by mail?
A: Cash Your Gold also buys silver and other precious metals. If you are unsure about a particular item, contact the team before sending it.
Q: Do I need to know the purity of my gold before sending it?
A: No. The gold is assessed after it arrives, so you do not need to know the exact purity yourself before sending it.
